Communicate clearly and concisely.
When a disaster happens, everyone involved feels a great deal of anxiety. What you say, and how you say it can make a difference with employees, vendors, customers and business partners.
Share recovery plans with your team.
Establish one point of contact for employees to get information and ask questions. Remember that they may be dealing with their own losses at home. Consider scheduling regular meetings with employees to communicate recovery progress.
Let lenders know what happened.
Contact your creditors ASAP to let them know about your situation and discuss your options. Many banks and financial institutions have already agreed to waive certain fees for victims of Harvey and Irma. They may also agree to defer loan payments until your business is back up and running. It never hurts to ask.
Update your suppliers and vendors.
Remember that vendors and suppliers have a vested interest in your success. Most will be flexible and understanding during your recovery. If necessary, ask if they’ll establish alternative billing or delivery options until you’re back on your feet.
Reassure your customers.
Customers may assume the worst after seeing media coverage of the disaster. Establish regular communications, letting them know of anything affecting them, such as temporary operating hours, change of address or scheduling issues.